Effective Date: April 10, 2025
Contact Email: support@the–mitolyn.com
At the–mitolyn.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a refund under the terms outlined below.
1. Eligibility for Refund
- Refund requests must be made within 90 days of the original purchase date.
- To qualify, the product must have been purchased directly through our official website.
- You must provide your order number and the email address used during checkout.
2. How to Request a Refund
- Email our customer support team at support@the–mitolyn.com.
- Include your full name, order number, purchase date, and reason for the refund request.
- Our team will acknowledge your request within 2 business days and guide you through any additional steps.
3. Processing Time
Once your request is approved, refunds will be processed within 5–7 business days. The credit will be issued to the original payment method. Please note that your bank or credit card issuer may require additional time to post the refund to your account.
4. Exceptions & Non-Refundable Items
- Bundles or multi-pack purchases are eligible for a partial refund only if unopened or unused portions are returned.
- Any shipping or handling fees are non-refundable, except where required by law.
- Refunds will not be issued for orders placed through unauthorized third-party retailers.
5. Product Returns (If Applicable)
In some cases, we may request the return of opened or partially used products. If so, we will provide you with a prepaid return label and instructions. Returned items must be shipped within 14 days of refund approval.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at support@the–mitolyn.com.